Getting There and Airport Transfers

How far is Pacific Resort Rarotonga from Rarotonga Airport?
Pacific Resort Rarotonga is approximately a 15-20-minute drive from Rarotonga Airport.

Does Pacific Resort Rarotonga offer airport transfers?
Airport transfers can be pre-arranged through Raro Tours, our third-party transfer provider. Please provide your flight number and arrival time at least three days in advance. Charges will apply.

What other transport is available from Rarotonga Airport?
A limited number of taxis are available at the airport, or you can pre-book a rental car for airport collection.

 

Booking and Accommodation

How do I book Pacific Resort Rarotonga?
You can book directly through our website or contact Central Reservations at reservations@pacificresort.com or +682 28140.

What time is check-in and check-out at Pacific Resort Rarotonga?
Check-in is from 2pm and check-out is by 10am.

Can I request early check-in or late check-out at Pacific Resort Rarotonga?
Early check-in and late check-out are subject to availability and may incur a fee. To guarantee access outside standard hours, we recommend booking an additional night.

Can Pacific Resort Rarotonga store my luggage?
Yes. Guest Services can store your luggage before check-in or after check-out. Registered guests may continue to use resort facilities until departure.

Can I request a specific room number or location at Pacific Resort Rarotonga?
We can note preferred room numbers or locations, but they cannot be guaranteed and remain subject to availability at check-in.

 

Rooms and Facilities

Are kayaks provided at Pacific Resort Rarotonga?
Yes, kayaks are available for resort guests.

Does Pacific Resort Rarotonga have a gym?
Pacific Resort Rarotonga does not have a gym or fitness centre on site. Our team can provide information about local gyms.

Can beds at Pacific Resort Rarotonga be configured as twins?
Most room categories can be configured with either a king bed or twin beds. Please advise your preferred configuration when booking.

Is Pacific Resort Rarotonga suitable for guests with mobility needs?
Pacific Resort Rarotonga does not have dedicated accessible rooms or purpose-built accessible facilities. Some areas include steps or uneven surfaces. Ground-floor accommodation may be available. Please tell us about your accessibility requirements when booking so we can suggest the most suitable option.

Does Pacific Resort Rarotonga offer day passes?
No. The pool and resort facilities are reserved for registered in-house guests. Non-resident guests are welcome to dine at Sandals Restaurant with an advance reservation.

Do rooms at Pacific Resort Rarotonga have bathtubs?
No. Rooms and villas have walk-in showers rather than bathtubs.

Can I drink the tap water at Pacific Resort Rarotonga?
We recommend drinking the filtered water provided at the resort rather than tap water. Tap water is suitable for showering and brushing your teeth. Complimentary filtered-water refill stations are available at the pool area, beach hut and laundry area.

 

Dining

Do I need a restaurant reservation if I am staying at Pacific Resort Rarotonga?
We will always cater for our resident guests. However, we recommend booking to secure your preferred mealtime, especially during peak periods and over Christmas and New Year.

Can non-guests dine at Pacific Resort Rarotonga?
Yes. Non-resident guests are welcome to dine at Sandals Restaurant, subject to availability. We recommend booking in advance.

Does Pacific Resort Rarotonga cater for dietary requirements and allergies?
Vegetarian and vegan options can generally be accommodated. Options for strict gluten-free, halal and some allergy-specific requirements may be limited. Please tell us about any dietary requirements or allergies when booking.

Can Pacific Resort Rarotonga arrange a special-occasion dinner?
We do not offer private romantic dinners or special in-room dining experiences. Dining at Sandals Restaurant is available, please let us know in advance if you are celebrating a special occasion.

Is Pacific Resort Rarotonga open for dining on Christmas Day and New Year’s Eve?
Yes. Sandals Restaurant remains open throughout the festive season and continues to offer its normal à la carte dining experience.

 

Massages

Does Pacific Resort Rarotonga have a spa?
We offer a range of massage services at the Pacific Lounge at Pacific Resort Rarotonga. You can view the current treatment menu and prices on our website.

Can non-guests book treatments at Pacific Lounge?
Yes. Non-guests are welcome to book treatments, subject to availability. Advance bookings are essential.

 

Families

Can children stay at Pacific Resort Rarotonga?
Yes. Pacific Resort Rarotonga warmly welcomes families and children.

Does Pacific Resort Rarotonga have a Kids Club?
Yes. Pacific Kids Club is available at Pacific Resort Rarotonga. Please see our Kids Club information for current details.

 

General Information

Is Wi-Fi free at Pacific Resort Rarotonga?
Yes. Complimentary unlimited Wi-Fi is included for registered resort guests.

Are bicycles available at Pacific Resort Rarotonga?
Bicycles are not available directly at the resort, but Guest Services can assist with arranging bike hire through local providers.

Can I hire a car while staying at Pacific Resort Rarotonga?
Yes. Car hire is available through local providers including Avis Cook Islands and can be booked directly with the rental company.

Can I store luggage before check-in or after check-out?
Yes. We are happy to store your luggage before check-in or after check-out so you can continue to enjoy the resort or explore the island.

Is there a power point near the bed for a CPAP machine or medical equipment?
Yes. Rooms have power points accessible from the bed area. If you have specific equipment or placement requirements, please let us know before arrival.

I left something behind at the resort. How can I get it back?
Please contact us with your room number, stay dates and a description of the item. We will do our best to locate it and arrange return. Postage costs may apply.

 

Explore our special offers at Pacific Resort Rarotonga 

Visit Cook Islands Tourism for more information on entry requirements